FAQs
The questions and answers shown under your prices — where they appear, and the default answers you need to check before going live.
FAQs answer the questions homeowners have once they've seen a price. You can have up to ten in Company Settings → Form Options → FAQs.
What homeowners see
A "Frequently asked questions" list below your prices and testimonials. Only the questions show at first; tapping one opens its answer and closes whichever was open before.
Where they appear
On the page listing your options and on the page for the option the homeowner chose. They don't appear on the Schedule a Free Assessment page, when the home couldn't be priced online.
Your account starts with ten
Every new account comes with ten FAQs already written. They're a starting point, not a statement of how you work — several promise specific things on your behalf. Read each answer and change anything that isn't true for your business:
| Default question | What the answer commits you to |
|---|---|
| How accurate is this online estimate? | Typically within 5–10% of the final price, confirmed at an in-home assessment |
| Does the estimate include everything, or are there hidden fees? | Equipment, standard labor, permits, haul-away of the old system and startup testing are all included |
| How long does the installation take? | One day for a straight replacement; 2–3 days for system changes, zoning or ductwork |
| Do I need to be home during installation? | At the start and end of the day, plus a walkthrough before you leave |
| Will my new system work with my existing thermostat? | A new thermostat, if needed, is included in the detailed price |
| Do you handle the permits and inspections? | You pull permits, coordinate the inspection, and permit fees are in the estimate |
| Can I finance the cost over time? | Financing with approved credit, including low-payment, deferred-interest and longer-term plans |
| What kind of maintenance will my new system need? | You offer maintenance plans |
| How long does the visit take? | 45–60 minutes |
| How much does the visit cost? | Free, with no obligation |
Delete any you don't want. If you delete all of them, the "Frequently asked questions" heading still shows with nothing under it — keep at least one.
Limits
- Up to 10 FAQs. The Add FAQ button disappears at ten; delete one to add another.
- Questions up to 300 characters, answers up to 1,000.
- Both halves have to be filled in. A question without an answer, or an answer without a question, is quietly dropped when you click Save.